Returns & Exchanges

Jason Wu Studio accepts returns of unwashed, unworn, and unaltered merchandise with original tags attached within 14 days of delivery. Please ensure all items are returned in their original packaging to maintain the integrity of our high-fashion garments.

1

Initiate Your Return

Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.

2

Prepare the Package

Securely pack the items in their original designer box and include the printed return authorization form inside the package.

3

Attach the Label

Affix the prepaid UPS shipping label provided via email to the outside of your box, ensuring any previous shipping labels are covered.

4

Drop Off and Track

Hand your package to an authorized UPS location and keep your receipt; your refund will be processed within 7-10 business days of receipt at our studio.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing